FAQs
Shopping Information
Where are you located?
Our business is located in Sydney NSW and everything is shipped from The Ponds NSW.
How much is shipping and how long will it take?
Shipping is free everywhere in Australia. No minimum spend!
We package everything within 24 hours to be sent your way.
How long will it take to get my package?
Depending on your location. Metro times are quicker than regional areas. We provide tracking numbers upon packing orders, so you have transparency across the whole journey.
How can I contact you with a questions or concern?
Email customer support is our preferred method. We have a 24 hours policy to reach out to every enquiry that comes through. Info@joulesupps.com.au is our contact email.
Payment Information
What Payment Options Do You Have?
We have a number of payment options available, including; visa, mastercard, paypal and Amex.
How will the payment show against my card?
The parent company for this brand is BCG Brands Pty Ltd. So the payment reference will appear as so.
Order Returns
Do you accept returns?
Yes we accept returns for both defective and non-defective products.
What is the return window?
30 Days.
What is the processing time for returns?
14 Days.
How do I start the return process?
Reach out to us at info@joulsupps.com.au and we will send you required information on returns.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
We will contact you within 24 hours of submitting an email or form.
